User Requirements
& Methods
User Requirements
Users prefer to receive resume feedback from sources with professional experience, especially recruiters.
Users find that looking at other resumes is helpful for improving their own.
There is a need for a centralized hub of resumes where job seekers can upload and recruiters can view the resumes. Currently, users use multiple different sources to improve their resume, such as professional development classes, college career centers, LinkedIn, and company workshops.
HCI Methods
Contextual Inquiries
2 contextual inquiries
Participants walked us through the process of how they would conduct a job search and how they seek feedback on resumes/professional profiles.
Focus Group
3 participants in focus group
Asked group of college students if they would give feedback on resume and investigated how they would trust feedback from other students vs. professionals